Shipping & Return Policy

MOOJ Paneer ships frozen. Every order leaves us in insulated, cold-chain packaging so it reaches you the way it left us: solid.

Where we ship

We ship to addresses in the continental United States only. We can't ship to Alaska, Hawaii, US territories or outside the US.

Minimum order

Every order needs at least four packs. Pick a single-flavor pack, or mix flavors in a Four Pack, Six Pack or Eight Pack.

Shipping costs

• 4 packs: $19.90
• 6 packs: $9.90
• 8 packs or more: free

Shipping is worked out at checkout from the number of packs in your order, so mixing products counts too.

When your order ships

We dispatch orders within 24 hours. Once yours is on its way, we'll email you a tracking link. You can also follow it from your account: sign in with the email you ordered with and you'll see every order and its tracking status.

When it arrives

Bring the box in as soon as it lands and move the paneer straight into the freezer. The packaging is built to hold the cold in transit, not to sit on a doorstep all afternoon, so if you won't be home, have it delivered somewhere you can collect it quickly.

Keep it frozen until you cook. Give it thirty minutes on the counter, or put it in the pan straight from frozen with a splash of water.

Delays and problems

Carrier delays happen. If your order arrives warm, damaged or with something missing, our Refund policy covers it: tell us within 48 hours and we'll replace it or refund it.

Returns and refunds

Paneer is food and it ships frozen, so we can't accept returns, and we'll never ask you to send anything back.

What we do promise: if your order arrives warm, damaged, incomplete or wrong, we'll replace it or refund it in full. Your choice.

How to report a problem

Contact us within 48 hours of delivery at ritu@moojfoods.com or through our contact page. Include your order number and a photo of the paneer and the box it arrived in. We'll reply with next steps within two business days.

Refunds

Refunds go back to your original payment method. Once we approve one, most banks post it within 5 to 10 business days.

Cancelling an order

We dispatch fast, so cancellations need to reach us fast. Contact us as soon as you can and we'll cancel the order if it hasn't been handed to the carrier yet. Once a package has shipped we can't cancel it, but everything above still applies.

When we can't help

If a package can't be delivered because the address was incorrect or incomplete, or because nobody was available to take in a perishable delivery, we can't refund or replace the order. Please double-check your shipping address at checkout.